It's an endless loop.  One team keeps creating problems and handing them off to other teams.  You're the manager  and people want you to put an end to it.

But it’s not that easy.  The “creation” of problems is all part of the process.  Putting your foot down and saying “Stop!” will only stifle everyone’s creativity. 

TRUE STORY:
The Sales & Marketing Team has worked with Client XYZ to identify the specs for a prototype.  Everyone is happy.

The Sales & Marketing Team gives the specs to the Product Development Team to build the prototype.  They do this successfully. 

Here’s where the problems start…

Throughout the development process the Sales & Marketing Team changed the specs 4 times as a result of further client input.

Yesterday the Sales & Marketing team approached the Product Development Team with a request to further tweak the prototype.

This is when it gets ugly…

The project manager for the Product Development Team attacks the Sales & Marketing team member calling her (and her team) “incompetent and useless in client control”. The Sales & Marketing team member returned the attack by calling the Product Development Team manager “arrogant” and “unprofessional”!

Meanwhile, back at the ranch…

Everyone has forgotten about the client who can’t get a straight answer from anyone on the status of her project.

You are the facilitator and you’ve been called in to help the team.  What do you do? 

On January 25, 2006 I led a teleforum with my colleague Michael Goldman of FacilitationFirst.com where we shared strategies for working with this team in trouble.  Michael shared  a proven 5-step model to help teams deal with this type of problem in a conscious way.  I shared one of my favorite teambuilding activities that helps teams EXPERIENCE what it’s like to create a problem and then hand it off to someone else to fix.  The exercise creates the perfect “opening” for a discussion about handing off problems to other teams and how to do it with a positive outcome. 

Listen to the 60 minute teleclass now for free (limited time offer).  Click the link below to download the mp3 file. 
Download teams_in_trouble_7_mp3_sm.mp3

Download directions to the team building game Tom shared during the teleclass for free (limited time offer).  If you have difficulty downloading or opening this document you will need to get the latest version of Adobe Reader.  Click the link below to get the document: download Teams In Trouble # 7 game

You will find the 5-step process notes for free (limited time offer) at Michael Goldman's website FacilitationFirst.com

Buy Teams In Trouble CD Volume 1 which contains  5 hours of audio (recordings of Teams in Trouble live teleforums 1-5). 5 real life stories of teams in trouble. 5 proven facilitation processes.  5 team tested team building exercises.  All on one CD.  Mac and PC compatible.